Your Privacy Is Our Commitment
Your personal information is completely safe at 64ok. Read this policy to learn how we collect, use, and protect your data.
1 Introduction & Scope
This Privacy Policy applies to all users of the 64ok platform. When you use the 64ok website, mobile version, or any of our services, you agree to the terms of this policy.
We believe you should have control over your own personal information. That is why 64ok always collects data transparently and uses it only for necessary purposes. Our SSL encryption and modern security measures provide the highest level of protection for your information.
2 What Information We Collect
64ok collects the categories of information listed below to operate its services properly. We never ask for information that is not necessary.
Identity Information
Your name, date of birth, email address, and mobile number provided at the time of account registration.
Financial Information
Transaction history, deposit and withdrawal records. We do not store the PIN or password of your bKash, Nagad, or Rocket account.
Technical Information
IP address, browser type, device information, operating system, and site usage patterns.
Gaming Activity
Game session history, betting details, bonus usage, and account activity logs.
We never collect your full national ID details or banking credentials (PIN, password). Only the minimum information required for identity verification is requested.
3 Purpose of Using Information
64ok uses your information only for the purposes listed below. It is never sold or commercially shared with third parties.
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Account Management: To create, verify, and keep your account secure, and to manage login sessions.
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Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
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Customer Support: To resolve your issues and provide assistance through live chat or email.
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Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
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Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.
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Service Improvement: For analytical work to improve site functionality and user experience.
4 Cookies & Tracking Technologies
The 64ok website uses cookies and similar technologies. These are small files stored in your browser that help improve site performance.
Essential Cookies
Required to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
Used to remember your preferences, language settings, and site customisations.
Analytical Cookies
Help measure how much each page is used, supporting improvements to site quality.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.
5 Sharing Information & Third Parties
64ok never sells your personal information. However, limited information may be shared with certain trusted third parties as needed to operate the service.
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, and banks to complete transactions. No information beyond this is provided.
Security & Compliance
Specific information may be shared with service providers as required for fraud detection and compliance with anti-money laundering regulations.
Technology Partners
Minimal gaming-related information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft.
Except under legal obligation or court order, 64ok does not voluntarily provide your information to any government agency.
6 Data Security Measures
64ok uses industry-standard security technologies to protect your information. Our security framework is continuously updated and tested.
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SSL/TLS Encryption: All data between your browser and our servers is transmitted over encrypted channels.
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Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
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Access Controls: Only authorised staff can access specific data, and all access is logged.
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Regular Backups: Data is backed up regularly and stored on secure servers.
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Security Audits: Regular security tests are conducted to identify system vulnerabilities.
However, 100% security on the internet cannot be guaranteed. Use a strong password for your account and do not share it with anyone.
7 Data Retention Period
64ok retains your information only for as long as necessary. Legal obligations and business requirements are considered when determining retention periods.
Active Account
Necessary information will be retained for as long as your account remains active.
After Account Closure
Financial records must be retained for a specified period to meet legal and regulatory requirements.
Transaction Data
Financial transaction records are retained for a specific period as required by law.
Marketing Data
You can opt out of marketing communications at any time — unsubscribing from preferences takes effect immediately.
8 Your Rights & Choices
You have the following rights over your own information at 64ok. Contact our support team to exercise these rights.
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1
Right of Access: You may ask what information we hold about you and how we are using it.
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Right of Rectification: If your information is incorrect, you may request that it be corrected.
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3
Right to Erasure: In certain circumstances, you may request that your information be deleted, provided there is no legal obligation to retain it.
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Right to Object: You may object to your information being used for marketing purposes.
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5
Right to Portability: You may request a copy of your information in a commonly used format.
9 Privacy of Minors
64ok is for persons aged 21 and above only. We do not knowingly collect information from minors.
Protection of Minors
If we become aware that a minor has created an account, that account and all associated data will be deleted immediately. If a parent or guardian believes their child has created an account on 64ok, please notify us right away.
21+ 64ok is for persons aged 21 and above only. Accounts are not kept active without age verification.
10 International Data Transfers
64ok serves users in Bangladesh. Your information may be stored on international servers as required by the service.
In such cases, we ensure that data protection standards are maintained. Servers or services to which data is transferred are bound by contract with adequate security measures in place.
11 Changes to the Policy
64ok may update this Privacy Policy from time to time. Such changes may occur due to service updates, legal requirements, or security improvements.
- A clear notice will be posted on the site when significant changes are made.
- The "Last Updated" date at the top of the page will always indicate the most recent version.
- Continued use of the site after any changes will be taken as your acceptance of the updated policy.
- If you disagree with any change, contact us at [email protected].
12 Contact Us
For any privacy-related questions
If you do not understand any part of this policy or have a request regarding your information, contact our team directly.
Available 24/7 — in Bengali and English
[email protected]
For more details, visit our Terms & Conditions or Responsible Gaming page.