❓ Frequently Asked Questions
Answers to all your questions about 64ok
From bonuses, payments, and the VIP program to account management — clear and complete answers to the most frequently asked questions from players in Bangladesh, all on one page.
If any questions come to mind while using 64ok, this FAQ page is your first stop. Here we have covered in detail the most frequently asked topics for Bangladeshi players — including the rules for cancelling bonuses, wagering conditions, VIP cashback, depositing money via bKash or Nagad, and what to do if you forget your password. Every answer is in line with 64ok platform rules, written entirely in English.
Bonuses & Offers
After receiving a welcome bonus at 64ok, the wagering requirement must be completed within a set period. This time limit starts from the date the bonus is received. If the wagering is not fulfilled before the deadline, the bonus and any associated winnings will be cancelled. You can always check the exact validity period in the bonus section of your account.
Yes, you can cancel an active bonus at 64ok at any time. However, keep in mind — cancelling a bonus will also remove the bonus balance and any winnings earned from the bonus. Only your original deposited amount will remain intact. To cancel a bonus, contact the support team through your account settings.
The wagering requirement for 64ok's welcome bonus is 20x — applied only on the bonus amount, not on the deposited amount. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus. You will need to place ৳1,500 × 20 = ৳30,000 in bets before withdrawing winnings from the bonus. After that, winnings from the bonus balance can be withdrawn.
Generally, bets on slot games and fishing games count fully toward the wagering requirement. Bets on live casino games such as roulette or baccarat may count partially or at a different rate. Specific conditions also apply to sports betting. For accurate information, check our terms and conditions page or ask via live chat.
64ok offers a 150% bonus on the first deposit, up to a maximum of ৳20,000. For example: depositing ৳28,000 or more will earn the full ৳20,000 bonus — giving a total balance of ৳48,000. For smaller deposits — depositing ৳1,000 will add a ৳1,500 bonus, for a total of ৳2,500.
VIP & Cashback
Each week, cashback is calculated based on your net losses. At the end of the week, cashback is credited directly to your account at a set rate. At the Bronze level the weekly cashback is up to 0.4%, at Silver up to 0.8%, and at the Gold level up to 1.2%. This cashback is directly usable — separate wagering conditions may apply.
VIP members enjoy faster withdrawal processing, exclusive promotional offers, and dedicated support in addition to weekly cashback. At higher levels, opportunities to participate in special events and tournaments also become available. Being a VIP means your experience at 64ok is more personalised and rewarding.
VIP level progression depends on your regular play activity. The more active you are and the more bets you place, the faster you create the opportunity to reach the next level. From Bronze to Silver and from Silver to Gold — the benefits increase noticeably at each step. You can see your current progress in the VIP section of your account.
64ok has three VIP levels in total — Bronze, Silver, and Gold. The Bronze level offers weekly cashback of up to 0.4%, Silver up to 0.8%, and the Gold level up to 1.2%. Each level comes with distinct benefits and priorities.
If you remain inactive for an extended period or your activity drops significantly, your VIP level may be reviewed. However, 64ok makes an effort to preserve the benefits of loyal players. To learn more about the detailed policy on levels, ask our team via live chat.
Account & Login
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and password reset instructions will be sent to you. If you cannot gain access, contact our 24/7 live chat directly — our team will quickly verify your identity and assist you.
No. Under 64ok's policy, only one account per person is permitted. Creating multiple accounts using the same name, address, or payment method may result in all accounts being suspended and bonuses cancelled. This policy is strictly enforced to ensure fair play.
Yes, 64ok can be used from any device — smartphone, tablet, or computer. When logging in from a new device, a verification step may be required for security purposes. Just log in with your username and password — you can play directly from a browser without downloading any app.
Information such as your name, email, mobile number, and address can be updated from the account settings section. Some changes may require identity verification. If you have trouble changing any information, email [email protected] or contact us via live chat.
Yes. As part of responsible gaming, 64ok gives you the option to set a temporary break or self-exclusion limit on your account. To learn more about this, visit our responsible gaming page or make a request via live chat.
How to Make a Deposit
Deposits are usually added to your account within a few minutes. If there is a delay, first check whether the transaction has been confirmed in your bKash / Nagad / Rocket app. Contact our live chat with the transaction reference number — we will verify it quickly and resolve the issue.
The minimum deposit at 64ok is ৳200, and this applies to all payment methods — bKash, Nagad, Rocket, and bank transfer all follow the same rule. You can start with a small amount, which makes it convenient for new players.
64ok itself does not charge any additional fee for deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charge for the transaction. For bank transfers, the bank's own fees may apply. You will be able to see the total amount to be deducted in advance in your mobile banking or bank app.
After logging in to 64ok, go to the cashier or deposit section. Select Nagad as the payment method. Enter the amount you wish to deposit (minimum ৳200) and send it to the designated Nagad number. Once the transaction is confirmed, the balance will be added to your 64ok account. Live chat support is available for any issues.
Yes, bKash is one of the supported payment methods at 64ok. Log in to your account, select bKash from the deposit section, enter the amount, and send it to the provided bKash number. Use the "Send Money" option and save the transaction ID after confirming your PIN. Minimum deposit is ৳200.
The minimum withdrawal at 64ok is ৳800. Approved withdrawals are generally processed within 15 minutes to 2 hours. Funds can be sent directly to bKash, Nagad, and Rocket; bank transfers may take slightly longer.
Still have questions? We are ready to help
If your question was not answered above, there is no need to worry. 64ok's support team is with you seven days a week, twenty-four hours a day in both Bengali and English.
Live Chat: active 24/7 — start directly from anywhere on the page
Email: [email protected] — for detailed questions